Frequently Asked Questions


Thailand Travel FAQs

I already got my Thailand Pass but I got COVID before my flight. What should I do?

Please note that change of flights can only be done no later than 72 hours of your original flight date. If you’ve tested positive and feel you actually don’t have COVID, you can do a test once again. However, as risky as it is, there is a test performed when you land in Thailand which could/might be positive. There had been many travelers who tested positive when they arrived in Thailand.

If I test positive while in a Sandbox destination, do I have to quarantine and remain in the hotel, or do they send me to a hospital?

If you’re asymptomatic, you can choose a hotel isolation. It will be based on your own discretion based on the symptoms that you have. Be mindful that some insurance packages don’t cover the asymptomatic or they may not cover the hotel isolation expenses.

How do I fly to the Sandbox destinations?

For Phuket: You should fly directly to Phuket International Airport.
For Phang Nga and Krabi: Fly to Phuket International Airport then travel to Phang Nga and Krabi by car
Samui: You can do a transit from Bangkok to Samui using a single booking from your country of destination. Flights PG5121, PG5125, and PG5171

How many days should I wait for my second COVID-testing?

You’ll get your second COVIT RT-PCR test result on the 5th or 6th day of your quarantine. You can check your test details when you apply for the Thailand Pass. Your COVID RT-PCR testing can be viewed at www.thailandpsas.com.

What kind of COVID test is allowed for the second test?

At present, both first and second COVID tests must be an RT-PCR test.