Frequently Asked Questions


Thailand Pass FAQs

What must the hotel package include? How do I make sure that I will also get the COVID-testing and transport to the hotel in the package?

Many hotels offer a package that includes the hotel stay, transport, and COVID-19 testing. Just be careful and ask for complete information from the hotel. There was a report of some travelers arriving at the airport just to realize that they only paid for a hotel reservation without the transport and COVID-19 testing so they had to avail again when they arrived.

I will only do transit in Thailand. Do I need to register for a Thailand Pass?

No, the Thailand Pass is not required for international transit passengers. You are only required to have COVID insurance, negative COVID 19 RT PCR test result, and make sure that your connecting flight does not require you to pass through immigration and customs.

What is the earliest date that I can apply for a Thailand Pass?

You can book a flight 90 days prior to the date of your arrival. Your Thailand Pass can be used within 90 days but changing of flight can only be not later than 72 hours of your original flight date.

I cannot upload my PDF file onto the Thailand Pass application. What should I do?

You can convert your PDF file to JPG or photo file. There are free websites that can help you or you can just take a screenshot of the PDF file from your phone or computer.

I want to cancel my Thailand Pass, do I need to contact anyone?

Not necessarily. You can just re-apply when you’re ready to fly to Thailand.